Can an Operating System be Developed to Run a City?

Melissa Lafsky asks if citizen initiative facilities like '311' and 'fixmystreet' should be expanded into an "operating system" for cities.
July 9, 2010, 1pm PDT | George Haugh
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In order to reduce the distance between citizen and bureaucracy, Lafsky proposes a web friendly system "that closes the loop between the "eyes on the street," the problems they spot, and the authorities charged with responding to them."

The program would likely take the form of an "issue-tracking board [that] would provide citizens with a variety of congenial ways to initiate trouble tickets, whether they're most comfortable using the phone, a mobile application or website, or a text message. It would display currently open cases, and gather resolved tickets in a permanent archive or resource," explains Adam Greenfield.

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Published on Thursday, July 8, 2010 in The Infrastructurist
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