Miami 311: Online
"Launched in early March, Miami 311 pulls data from the telephone-based system and displays it on an online map. Residents can view an average of 4,500 issues in progress on the map instead of a list and filter searches based on type of request, date, district and status, according to Stuart McKee, Microsoft national technology officer. Using the Microsoft Azure cloud platform, Bing mapping and Silverlight, Miami 311 was created by two people over an eight-day-period, with no up-front costs, according to a city press release."
City officials are hopeful that the new online system will improve the way they handle service requests.