"The last great technological advancement that reshaped cities was the automobile (some might argue it was the elevator). In both cases, these technologies reshaped the physical aspects of living in cities – how far a person could travel or how high a building could climb. But the fundamentals of how cities worked remained the same. What's different about the information age that has been ushered in by personal computers, mobile phones and the Internet is its ability to reshape the social organization of cities and empower everyday citizens with the knowledge and tools to actively participate in the policy, planning and management of cities."
Madera writes that these new forms of communication and public participation are still evolving, and the debate is on about whether they are ultimately creating better places or not.