Building The Tranquil And Flexible Workplace

"Even though the 450 operators here answer about 250,000 customer-service calls a week, noise levels rarely break a whisper-like 30 decibels, thanks to a wall surface that is 40% perforated and lined with 150 MM of insulation. And the light from 10 1,000-watt overhead lamps is diffused by a cluster of elegant "tunable petals" -- slender, 12-foot-wide frames covered with glass-fiber fabric. The petals distribute light without generating hot spots and diffuse natural light as well." And the office can be transformed into industrial space should the call center company fail.