Measuring Effectiveness Of E-Government

Abhijeet Chavan's picture
The initiative is seen as a model e-government project but it has had
trouble attracting users according to an article in Government Computer News. The website enables citizens to apply for grants online. Logo
"[The Office of Management and Budget] officials are working to define utilization -- how e-government projects are used after they've been fully implemented -- and plan how the projects will reach the marks they set. Project managers must decide who their customers are and how they'll measure use of the service...

[Officials] have identified several obstacles to finding users: informing them about the portal, making it easy for them to use and getting other agencies to participate....
Abhijeet Chavan is co-founder and co-editor-in-chief of Planetizen.


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