Just a few years ago, some homeless people considered the Morrison Hotel, run by the Seattle Housing Authority (SHA) to be more dangerous than living on the streets. "...after a crescendo of complaints from activists and social service providers, SHA turned the building over to the Downtown Emergency Service Center (DESC), a veteran nonprofit organization that has long run a shelter in the building and which manages an array of buildings serving homeless individuals with the toughest problems, mainly chronic addiction and severe mental illness. DESC launched a $27 million renovation of the entire building, including the shelter, while residents continued to live there. It was paid for mostly with city, state, and federal funds." Today, few would recognized the new Morrison. How was the success achieved?