Home › News ›

Changing The Culture Of 'No.'

Posted by: Abhijeet Chavan
Thanks to: Richard Carson
17 December 2004 - 10:00am

How traditional planning bureaucracies can reinvent themselves into customer service driven agencies that embrace continuous improvement.

"In the past decade, since the publication of books like Reinventing Government, many local governments have struggled to become more customer friendly—and to operate more like private businesses. Most have met with dubious results...This is a story about one government agency that has succeeded in reinventing itself."

[Editor's note: This article first appeared in Planning Magazine.]

Full Story: Changing the Culture of "No."
Source: Common Sense, December 5, 2004
»
Bookmark and Share
“
The decision to abandon a property is a symptom of the loss of confidence. And while abandonment certainly affects confidence among surrounding homeowners, the most important question to answer is not "how do we deal with abandoned properties?" but "what is the most cost-effective way to restore market confidence, and how do abandoned properties fit into that picture?"
”